Refund Policy

This Refund Policy applies to all purchases made through welar.io, processed via Stripe.

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1. Setup Fee — Non-Refundable

The one-time setup fee ($499) covers the initial build of your Skool community, including branding, configuration, landing page, welcome sequences, and onboarding setup. This work begins immediately upon payment.

The setup fee is non-refundable once work has commenced. This includes all cases where:

• The client decides not to proceed after setup has begun
• The client is unsatisfied with the direction after the first review
• The client's circumstances change after payment

If we have not yet begun any work on your setup and you request a cancellation within 24 hours of payment, we will review refund eligibility on a case-by-case basis.

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2. Monthly Revenue Share Floor — Refund Eligibility

The monthly floor payment ($399) covers ongoing community management services delivered during that month.

Refunds on monthly floor payments are not issued once the service period has begun, as work is performed continuously throughout the month.

If you believe there has been a billing error, contact us at hello@welar.io within 7 days of the charge and we will investigate promptly.

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3. Done-For-You Skool Setup — $499 One-Time

The Done-For-You Skool product is a productized service with delivery within 48–72 hours of purchase.

• Refunds requested before delivery has begun: eligible for review within 24 hours of purchase
• Refunds requested after delivery has been completed: not eligible
• Refunds requested during delivery: reviewed case-by-case

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4. How to Request a Refund

To submit a refund request, contact us at:

Email: hello@welar.io Subject line: Refund Request — [Your Name] — [Order Number]

Please include:

• Your full name and email address used at purchase
• Your order number
• The reason for your refund request

We will respond within 2 business days.

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5. Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank or card provider. Most concerns can be resolved quickly through direct communication. Unwarranted chargebacks may result in suspension of services and recovery of any costs incurred.

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6. Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection law in your jurisdiction.

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7. Contact

For questions about this Privacy Policy, contact us at:

Email: hello@welar.io Website: welar.io